Refund policy

Return & Refund Policy

At Honeysuckle Hill Flowers, your satisfaction is our top priority. Because our arrangements are made with fresh, perishable flowers, we are unable to accept returns. However, we stand behind the quality of every arrangement we create.

Quality Guarantee If you are not completely satisfied with your arrangement, please contact us within 24 hours of delivery or pickup with a photo of the arrangement. We will work with you to make it right — whether that's a replacement, store credit, or a refund at our discretion.

Cancellations Orders may be cancelled for a full refund if cancelled at least 48 hours before the scheduled delivery or pickup date. Cancellations made within 48 hours may be subject to a 50% cancellation fee, as flowers may have already been ordered and prepared for your arrangement.

Damaged or Incorrect Orders If your order arrives damaged or is incorrect, please contact us within 24 hours with photos and we will replace or refund your order promptly.

Care Instructions To ensure the longest life for your arrangement, please follow the care instructions included with your order. We cannot be responsible for flowers that have not been properly cared for after delivery.

Contact Us For any concerns, please reach out to us directly — we're a small, local business and we truly care about every customer experience.